Incorrect Hydration

When you first put on your GoBe, it will immediately start collecting data to analyze your body’s “normal” hydration level unique to you. This learning process can take GoBe anywhere from two days to two weeks of consistently wearing the device. 

For optimal results, please ensure tight contact of the device sensors with the skin by adjusting the strap and clean the device according to the care and maintenance instructions.

Also, in the app, please make sure that your glass volume is a volume you can comfortably drink in one sitting. You can see your glass volume settings in the user settings menu (upper right corner of the main screen, this menu is represented by a user icon)

Additionally, after bathing, showering, washing hands, swimming or sweating, it’s best to wipe the sensors on the bottom of the device dry, as well as the skin on your wrist that the sensors come in contact with, to be sure that moisture does not interfere with GoBe’s readings.

For more details, you can check out our infographics at https://healbe.com/info_water/

Please contact us at gobe@healbe.com if the aforementioned steps did not help.