When you first put on your GoBe, it will immediately start collecting data to analyze your body’s “normal” hydration level unique to you. Using the bioimpedance sensor and patented Healbe FLOW Technology, GoBe calculates your current level of hydration and compares it to your learned “normal” level of hydration.
This learning process can take GoBe anywhere from two days to two weeks of consistently wearing the device.
Please reset the device and wear it for a couple of days to determine if the hydration level that is typical for you was "learned" correctly.
In order to reset your device, please follow the steps below:
1. Run the Healbe app and make sure GoBe is connected
2. Tap the GoBe icon to open smart band properties screen
3. Tap "Service information" (Android) or "Service Info" (iOS) button
4. Tap "Reset" button
Please note that all the data will be erased from the device, so we recommend you reset the band early in the morning to lose less information.
If the problem still occurs, we advise consulting your healthcare provider to determine if there is anything wrong with the electrolyte balance of your body. However, there is a possibility that it is an individual factor of your health state.
Please contact us at firstname.lastname@example.org if the aforementioned steps did not help.