All other readings are there, but the calories i have burned suddenly disappeared. What do I do?
If the device was shaken or dropped during charging calories burned may disappear. Our technicians are aware of this bug and will try to fix it asap. We apologize for the inconvenience.
If calorie tracking is not restored by itself, you can reset the device by following the steps below.
1. Run the Healbe app and make sure GoBe is connected
2. Tap the GoBe icon to open the smart band properties screen
3. Tap "Service information" (Android) or "Service Info" (iOS) button
4. Tap "Reset" button
Please contact us at firstname.lastname@example.org if the aforementioned steps did not help.